Privacy Policy

Last updated: October 16, 2026

At FIYR, a product of Fivebags Inc., we understand that by using our app, you're trusting us with your data. We take this responsibility seriously and are committed to protecting your privacy and ensuring the security of your personal and financial information. This privacy policy outlines our approach to data privacy and security.

Data Access and Control

We believe you should have access to and control over your data. You can download all your transactional data, including categories and notes, from your FIYR app settings.

Your personal FIYR financial account data, such as budgets and transactions, is only accessed by the FIYR team when necessary to provide our services, such as when you request support for a data issue. We use aggregated and anonymized data for internal analytics and business purposes.

Data Security

We employ several security measures to keep your data safe:

- 256-bit encryption to protect data at rest
- Transport Layer Security (TLS) to protect data in transit
- We do not see or store your bank login credentials
- We partner with trusted data aggregators like Plaid for secure connections to financial institutions
- Our infrastructure is built on the Google Cloud Platform (GCP), which adheres to industry standard security, privacy, and compliance controls

Third-Party Services

We use Google Firestore for our database and Firebase for authentication. These services are part of the Google Cloud Platform, which is used by leading financial companies worldwide.

For importing financial data from other accounts, we use Plaid. Plaid adheres to its own security policies, which you can review on their website.

Payments and subscriptions are handled by Stripe. We do not see or store your full card number.

Ask Fiyr answers are generated by Anthropic (the Claude API). See "Ask Fiyr" below.

We use Meta (Facebook) to measure our advertising. See "Advertising Measurement" below.

Ask Fiyr

Ask Fiyr is the AI chat inside FIYR. When you ask it a question, your question and the account data needed to answer it (for example the transactions, balances, budgets or goals it looks up) are sent to Anthropic, which processes them to generate the answer. This only happens when you use Ask Fiyr. If you never use it, none of your data is sent to Anthropic.

Anthropic processes this data on our behalf to provide the answer. Under Anthropic's commercial terms, data sent through their API is not used to train their models.

Advertising Measurement

We run ads on Meta (Facebook and Instagram) and use Meta's tools to see which ads bring people to FIYR:

- The Meta pixel runs on our public website pages (such as the home page). It does not run on the pages inside the app that show your accounts, and it does not run in the iOS or Android app.
- When you start a free trial or subscription, our server tells Meta through the Meta Conversions API. That message contains your email address and FIYR account ID, both hashed (scrambled one way so they cannot be read back), your IP address, your browser type, and Meta's own cookies from your browser if they are set.

No financial data is ever sent to Meta: no balances, transactions, accounts, budgets or anything you see inside the app. Meta uses this information to tell us how our ads perform.

To opt out, block third-party or advertising cookies in your browser settings or use an ad blocker, which stops the Meta pixel and its cookies. If you have questions or want help opting out, email support@fiyr.app.

Data Sharing

We never sell your data. Your financial data is never shared with advertisers. We share data with the service providers listed above only to run FIYR, and with Meta only as described in "Advertising Measurement".

Data Retention

You can delete your FIYR account at any time from the Settings menu or by contacting support@fiyr.app. Upon account deletion, we remove all your linked financial data and FIYR account data, except in limited circumstances where required by law, to resolve disputes, protect FIYR and our users, or enforce our agreements. In cases where we have no such obligations, your data will be completely removed from all our internal systems, including backups, within 60 days.

Support and Data Access

Our team may access your data when necessary to provide support or resolve issues. This access is strictly limited to what's required to assist you.

Contact Us

If you have any questions or concerns about our privacy practices, please contact us at support@fiyr.app.

Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes and keep this page up-to-date.

At FIYR, we're committed to transparency and to protecting your privacy. We build tools to help you improve your finances, and we believe that respecting your privacy is fundamental to that mission.